Rogers One… Just not the one.

Over the past couple of months I’ve been using the Roger’s One Number service.  I was excited because this seemed to be a lot like the Google Voice service but for Canada.  The service lets you register your Roger’s wireless number and receive communications on your computer.  I’ve only used Roger’s One on my Mac Book Pro and it installs a small applet that launches a Roger’s One icon in your task bar.   This lets you know that the service is running and provides an interface to launch different web based locations to receive calls or text messages.  Roger’s One can also read your email and provide notifications, but I already have this via Gmail/Chrome so I disabled this functionality.

The first oddity I noticed was the day I activated the service, my wireless account lost its Caller ID and my entire value package ( with voicemail and text messages ).  I had to call Rogers support to get my package re-activated after a few days of getting calls without Caller ID and friends/familly complaining about my lack of voicemail.  Rogers insisted this account change was unconnected with Rogers One setup.

Receiving and making calls through Rogers One is clear and easy.  The call quality is very clear, especially on my Mac Book internal speakers, which I think have excellent echo cancellation.  The web interface for calls is a little flaky and often the key pad disappears after a call connects.  This is especially frustrating when connecting through a voice navigation system like Rogers support.  I often have to hang up and make the call via Skype or my mobile in these situations.

Inbound calls and text messages generally appear without Caller ID information.  I’ve been unable to resolve this with Rogers tech support.  I’ve verified that calls/texts appear correctly in my Rogers One address book.  Rogers One also provides a nice sync tool to sync your mobile contacts with Rogers One.  The tool even reads contact data provided only by the Facebook App, which most contact sync tools do not.  The only down side is that the sync appears to be manual and the app often reminds you on the device to sync your contacts.

Rogers One also brings together a number of contact preferences options.  For example, you can configure additional numbers to ring at the same time as your Rogers Wireless number, or block certain numbers ( perhaps an ex ), or blocked numbers from contacting you at all.  I haven’t used many of these features but I think they will be great for preventing telemarketing calls.

By far the most frustrating problem I’ve had is that Rogers One continually “detects” that I’ve logged in at another location and disables itself.  This means that when I’m expecting it to work it often doesn’t…  I’ve been able to resolve this with Rogers tech support either, hours on the phone with them have left me with the impression that “this just happens.”  Until it’s resolved though I don’t think I can really rely on Rogers One.  I’d be interested to understand is this is generally an issue, only on the Mac, or maybe only on a laptop that continually switches its Internet connection points?

Overall I think Rogers One is a great addition to the Rogers service in Canada but I’d switch in a second for a more reliable solution.  The service lacks integration with Voicemail and really isn’t reliable enough today.  I’m hoping it will encourage other providers ( Bell? Telus? ) to develop better solutions or partner with someone like Google Voice.

 

6 comments on “Rogers One… Just not the one.

  1. -

    I have been using rogersone for couple of months, I pretty much have
    the same issues. service disconnects when I open it on another computer,
    really dislike that the call buttons disappear after I pick up the
    call. I’ve also been told that there’s an echo in my voice calls, which is weird cause I’m
    using macbook pro’s onboard mic which has an excellent echo cancellation feature.

    there are definitely a few kinks in rogersone service, hopefully those
    will be addressed quickly providing an awesome canadian service rivaling
    google voice.
    @joygrafika:twitter

  2. -

    I just set up my R1 account and am having the same issue with the detection of another (ghost) computer and auto-logoff. I also am having problems getting access to the contacts I have successfully synced from my iPhone. I get the message ”
    Sorry. We are unable to retrieve contacts.” Rogers support is working on the problem. The other issue I’m having is drastic echo for the other party when I use the service hands-free, a problem I don’t have with Skype either calling PCs or phones.

    R1 looks like a good service but there are some significant bugs they need to get rid of before it is usable.

  3. -

    Similar issues here.  Very unreliable.  
    Often when I get a call my laptop will ring, but when I go to receive the call it won’t connect and I have to resort to my iPhone which I have set up to simultaneously ring.  The application UI on my Macbook Pro is flaky at best. Call display doesn’t work on the computer. Sound quality is unreliable…sometimes great and sometimes they complain about me breaking in and out.  (which is never a complaint when I’m using my iPhone directly) Contact synching only sometimes works and I have not figured out how to initiate the synch.  If I close my laptop screen to put it to sleep, when it awakes the connection is always lost and requires going back to the R1 screen to log back in. (this might be normal, just not convenient.)  And the worst thing is it may have affected my normal mobile phone behaviour where some callers have said they tried to call me and not only did I not answer but my VM was not available.  When this happens I am not logged into R1 anywhere.  Perhaps I did not logout properly and it thinks I’m still using R1??  Anyway, I was hoping to use as a business tool to call from R1 using my mobile number without using up my daytime minutes.  Not working as expected. 🙁

  4. -

    Similar issues here. My wireless account lost its Caller ID.

  5. -

    I have issues also.What i do is type in my contacts when I get the call and I am at home,the name of the game is patience,sooner or later the ones I need will be there.
    The big screen on my mac is great for working with google translate when I receive text in foreign language because they have all those little word searches for correcting mistakes and it is easy to copy and paste back and forth from Rog 1 to google.like that feature.
    One day rogers will fix the bug and I will have another set of contacts to keep track of and protect from hackers and thieves

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