Skype Reliability?2 min read


For over 2 days my skype account was offline and I was unable to login.  I could reset my password with the password recovery system ( and did multiple times ) but every time I kept getting an error that I couldn’t login.  No details were provided or contact for additional assistance.  Eventually I tried contacting Skype and was told my account was suspended pending verification.  The only verification they would accept was digits from my credit card which was on file, which I believe was setup when I created my Skype account 7 years ago.  I had no idea what card was used or even which bank it was from but I sent them a series of number I’ve used over the past few years.  Eventually I received this response today:

Hello Colin,

Thank you for your reply.

We understand your concern regarding your Skype account. We know the importance of getting this resolved the soonest time possible and we are more than willing to help you.

Upon checking our records, your account has been flagged for verification. Please be reminded that we do this verification process to maintain online security for all our customers and protect everyone from fraud which also indicated that you had carried out actions which are not allowed under Skype’s Terms and Conditions. Unfortunately we are unable to explain the specific reason for restricting your account.

However, we have now lifted the restriction, so you should be able to sign in again. Please note that if our systems detect further problems with your account then you will be unable to use your account again.

We hope this has clarified your issue. Should you need any further assistance or have additional questions please do not hesitate to contact us again.

Best regards,

Skype Customer Service

I’m not really sure what triggered this request for verification or if did actually verify successfully. Suddenly after 3 days of suspension my account is now active again.

I use Skype alot for business and now as my 2nd phone line at home. I even pay a Skype subscription with unlimited calling in Canada & the US. With Bell or Rogers in Canada there are terms of service guarantees but its very clear that when using Skype your really are mercy…