Product Management

Product Management

Building products people love — bridging technology, strategy, and human needs.

Product management has been at the centre of my career for over two decades. From launching mobile platforms at BlackBerry to leading product strategy at startups and scale-ups, I’ve learned that great products are born from deep customer empathy, relentless prioritization, and the courage to say no to good ideas in service of great ones.

Product management roadmap illustration

Why This Matters

Product management is the most misunderstood role in tech and the often most impactful. When done right, a PM is the translator who makes sure the entire company isn’t building something nobody wants. That’s not a small thing. It’s the difference between a product that changes behaviour and one that collects dust.

What makes PM electric is that you’re constantly navigating tension. Engineering wants to build it right, sales wants it yesterday, design wants it beautiful, and the customer just wants their problem solved. Your job is to hold all of that in your head and make a call. Often with incomplete information, always with real consequences. It’s equal parts chess match and jazz improvisation.

I’ve shipped products used by millions and I’ve killed features that teams spent months building. Both took courage. The wins taught me about market timing and momentum; the failures taught me that being wrong quickly is infinitely better than being wrong slowly. Every product I’ve touched has reinforced the same truth: the companies that win are the ones where product management isn’t a title. It’s a discipline woven into how the entire organization thinks.

Key Principles

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Customer Obsession

Every great product starts with a deep understanding of real people and real problems. Data informs direction, but empathy drives discovery. Talk to customers early and often — the roadmap lives in their frustrations.

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Ruthless Prioritization

Saying no is the hardest and most important skill in product management. The best products are not the ones with the most features — they are the ones that solve the right problem exceptionally well.

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Ship and Learn

Perfect is the enemy of shipped. Get your product into real hands, measure what matters, and iterate. The best insights come from production, not from planning documents or internal debates.

My Product Management Journey

2009 – 2012

Director of Technology

Leading the entire Technology team with a focus on new Product Development. Focus on requirements, develop a strong roadmap and confirm with clients.

2007 — 2009

Founder – Refresh Partners

Starting the world’s first agency focus on Facebook Applications. Defining requirements for a repeatable product that to be used to build brands in Social Media.

2005 — 2007

Senior Product Manager – Autotrader

A strong Canadian brand going through a transition from print to online. Listening to stakeholders and defining the requirements to transition into a leading online platform.

2000 — 2005

Product Manager – Certicom

Cut my teeth on product management fundamentals by Pragmatic Marketing, maintaining a roadmap, writing requirements, running beta programs, coordinating launches, and learning the art of saying no while keeping everyone aligned.

1996 — 2000

Technical Manager in Asia/Pacific – Secure Computing

Working with Secure Computing clients in Asia/Pacific and dealing with a 12 hour time difference to development team forced me to consider how to defined the issues they found and feature request that would move the products forward.