Written with his cooperation and published weeks after he died, which gives it access and costs it distance.
What it does well is refuse to resolve the contradiction. The same traits produced the products and the cruelty, and the book declines to tell you the cruelty was the price. It just puts both on the page.
Read April 2011, a few months before he died, while I was working in product. The reality distortion field is the useful concept and the most frequently misapplied one. Most people invoking it are just being difficult.
